At Care Genix Clinic & Diagnostics, we are committed to protecting the privacy, confidentiality, and security of your personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with applicable Indian laws and ethical medical practices.

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

• We may collect the following types of personal and medical information:

• Personal Details: Full name, age, gender, address, phone number, email ID, ID proof (if required).

• Medical Information: Medical history, diagnosis, prescriptions, test results, consultation records, and treatment plans.

• Payment Information: Billing details and transaction data (no sensitive card or bank data is stored).

• Website Data: IP address, browser type, pages visited, appointment requests, and inquiry form data.

• Referral Information: Name and type of referring entity (e.g., doctor, clinic, or agent) for internal tracking and service quality improvement.

2. How We Use Your Information
We use your information to:

• Provide medical consultations, diagnostic services, and treatment.

• Maintain accurate and up-to-date health records.

• Process payments and generate invoices.

• Schedule appointments and send reminders.

• Improve our services, patient experience, and website functionality.

• Communicate important updates or health-related alerts.

• Maintain internal records for quality control and compliance.

3. Disclosure of Information
We do not sell, rent, or trade your personal information. We may disclose your data only:

• To medical professionals and authorized clinic staff involved in your care.

• With your consent, to other healthcare providers for referrals or second opinions.

• To third-party service providers for operational support (e.g., lab software, IT services) under strict confidentiality agreements.

• As required by law, government, or regulatory authorities.

4. Data Security
We implement appropriate technical and organizational measures to protect your personal and medical information against:

• Unauthorized access or disclosure

• Accidental loss or damage

• Data misuse or modification

We use encrypted systems, restricted access controls, and data backup protocols. However, no digital system is 100% secure, and we encourage you to contact us immediately if you suspect a breach.

5. Data Retention
We retain patient records for the period mandated by applicable laws or as necessary for the purposes outlined in this policy. Once no longer required, data is securely archived or deleted.

6. Your Rights
As a patient or user, you have the right to:

• Access your personal and medical records (upon request)

• Request corrections to inaccurate or outdated information

• Withdraw consent for future communication or marketing

• Raise concerns regarding data handling by contacting us

7. Use of Cookies (Website Visitors Only)
Our website may use cookies to improve user experience and gather analytics. You can choose to disable cookies through your browser settings, though some features may not function properly without them.

8. Third-Party Links
Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of those third-party websites.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services or website after such changes constitutes your acceptance of the revised policy.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Care Genix Clinic & Diagnostics
Action Area-I, Newtown, Rajarhat, Kolkata, West Bengal
📞 8100714700
✉️ info@caregenixclinic.com
🌐 www.caregenixclinic.com